01. Introduction & Scope
Areera Travel and Tours ("we", "our", or "us") operates travel consulting, visa filing assistance, flight reservation, hotel booking, and consular document attestation services headquartered at Blue Area, Islamabad, Pakistan.
This Privacy Policy explains how we collect, store, and process personal identification and travel details when you interact with our website, inquire through WhatsApp, or consult our agents in person. By utilizing our services, you acknowledge the processing practices outlined in this document.
02. Information We Collect
To fulfill visa regulations, book tickets with airlines, and meet consular requirements, we may collect the following categories of information:
A. Primary Traveler Identification
Full name (as printed on passport), date of birth, nationality, national identity card (CNIC) number, passport number, issue date, expiration date, and biometric passport scan copies.
B. Contact & Communication Data
WhatsApp contact number, mobile telephone numbers, email addresses, and residential/business mailing addresses for courier delivery of attested files.
C. Embassy Visa File Supporting Materials
When contracted for visa application dossiers: employment reference letters, salary slips, bank account maintenance certificates, educational degrees (for MOFA/Embassy attestation), and family relationship records as demanded by specific embassies.
D. Itinerary & Booking Details
Departure city, destination sectors, preferred airline carriers, seating/meal preferences, hotel stay duration, and frequent flyer numbers.
03. How We Use Your Data
Your data is processed strictly to execute the services requested by you:
- Airline Reservations & Ticketing: Entering traveler names into Global Distribution Systems (GDS) such as Sabre and Amadeus to issue verifiable PNRs and confirmed airline e-tickets.
- Visa Application Preparation: Completing official visa portals, scheduling biometric appointments, and verifying dossier checklists.
- Consular Attestation: Submitting educational, commercial, or personal documents to the Ministry of Foreign Affairs (MOFA) and designated embassies.
- Customer Support: Providing real-time updates on application progress, visa approvals, and flight gate/schedule changes via WhatsApp or telephone.
- Financial Record Keeping: Generating tax invoices and maintaining commercial accounts in compliance with Pakistani revenue authorities.
04. Authorized Third-Party Disclosures
We never sell or rent your information to advertisers. Your data is disclosed solely to authorized entities required to deliver travel services:
Embassies & Consular Missions
Official government diplomatic missions evaluating your visa entry application.
Visa Application Centers
Accredited biometric processing partners including Gerry's Visa, VFS Global, and TLScontact.
Airlines & Hospitality Providers
IATA airlines and hotel suppliers generating confirmed booking vouchers under your legal name.
Attestation Authorities
Higher Education Commission (HEC), IBCC, Chamber of Commerce, and MOFA offices.
05. Data Security & Document Retention
We apply strict administrative and digital security measures to protect your documents against unauthorized access or loss:
- Digital communication over SSL/TLS encrypted transport.
- Role-based workstation access restricted to senior consultants handling your specific file.
- Physical copies kept in locked, monitored documentation cabinets prior to submission.
- Purging Policy: Supporting financial records (e.g. bank statements, tax documents) are permanently shredded or deleted within 30 days of visa decision notification, unless prolonged retention is explicitly instructed by you.
06. Your Rights & Access Requests
As a valued client, you retain complete authority over your personal records:
- Right of Access: Request a copy of all information held on your profile.
- Right to Rectification: Request instant correction of misspelled names, dates, or contact details.
- Right to Erasure: Request the deletion of remaining scanned documents upon conclusion of your trip.
- Right to Withdraw Consent: Opt out of future travel deal announcements or WhatsApp advisory broadcasts at any time.
08. Contact Our Data Protection Desk
If you have any questions regarding this Privacy Policy, wish to exercise your data rights, or request an immediate purge of your completed application records, contact our dedicated team:
Areera Travel and Tours — Privacy & Compliance
- Blue Area, Islamabad, Pakistan
- +92 314 5556024
- areeratravel@gmail.com